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Senate passes motion compelling Government to provide report on Serco Centrelink call centre workers  

The Senate has today supported a Greens motion for the Minster to provide the independent review by KPMG of the Serco pilot program at Centrelink by 26 November.

“If the Government is going to use this report to justify expanding the outsourcing of Centrelink jobs to private contractors, then the public need to see it, Senator Rachel Siewert, Greens spokesperson on family and community service said today.

“They are trying to get away with claiming that it’s “confidential” in cabinet. A functioning social safety net is a matter of public interest and given claims of the success of the pilot, the Government should be willing to release this report.

“This Government has a track record of making decisions based on ideology, not evidence and we need transparency.

“This “secret” KPMG report is in stark contrast to the CPSU survey on the effects of privatisation at Centrelink, which found 85 per cent of respondents said private call providers are having a negative impact on service standards.

“The Government should be prepared to be transparent - what are they afraid of?”

The motion reads: 


Media Contact:
Lucy Cowcher-Guthrie: 0418 401 180

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