The Australian Greens have deep concerns about the outsourcing of call centre workers in Brisbane, basically privatising Centrelink. The jobs that have been cut from the Department of Human Services by successive Governments should be reinstated including the 1200 jobs cut in the 2017-18 Budget.
“Centrelink missed nearly 48 million calls last year and employing Serco is not an answer to their woes, Australian Greens Senator Rachel Siewert said today.
“The Government’s approach to social services is ad-hoc at best and now they have a “secret” report that somehow justifies this approach? I’m very concerned about the details reported from the "secret" report and the rights and conditions of the people employed by the labour hire companies.
“Allowing a private contractor to run a critical Government service involving access to the personal information of Centrelink clients is deeply concerning particularly as they will be handling sensitive information.
“We saw what happened when the Government contracted out debt collectors, it was a disaster and the Government has all but ignored the recommendations the Senate committee made after the inquiry into the robo-debt debacle."